complaints

Racheal Muldoon is committed to providing a high standard of service. Any client who is unhappy with any aspect of the service received is entitled to make a complaint free of charge. The complaints procedure is designed to be accessible, fair and transparent.

How a complaint may be made

A complaint may be made by email, letter, telephone, or by any other reasonable accessible means. Complaints should be addressed to:

Racheal Muldoon

Address: 53 Davies Street, London, W1K 5JH
Email: rachealmuldoon@protonmail.com
Telephone: +44 (0)7348950837

The complaint should, where possible, state:

  • The complainant’s name and contact details.

  • The matter to which the complaint relates.

  • The nature of the complaint.

  • The date or period of the relevant events.

  • Any documents relied upon.

  • The outcome sought.

How the complaint will be handled

On receipt of a complaint:

  • It will be acknowledged promptly.

  • The procedure to be followed will be explained.

  • The complaint will be considered fairly and impartially.

  • The complainant will be kept informed of progress.

  • A written response will be provided, including any proposed resolution where appropriate.

Possible outcomes may include an explanation, an apology, remedial action, a review of work undertaken, or an appropriate adjustment in fees where justified.

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